#1 IT Services Company For Riverside & San Bernardino County Businesses:

Frustrated With The Lack Of Responsiveness And Slow Service From Your Current IT Services Company?

Give us a call and discover how great local IT services and computer support can be!

Business Owners, Call Now For Immediate Support: 951-335-4650

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11 Big Reasons to Choose Captain ITto Support Your Computer Network

Quick Response IT! We all know that’s hard to find nowadays. As your reliable computer network experts, we’re always ready to help.  We always answer our phones live, and if for some reason we miss your call, we call our clients back within 5-10 minutes (the average IT industry response time is 4-6 hours or longer). Unlike many “tech guys,” we don’t ask our clients to wait days or weeks for service. We respond to technical issues immediately. We have customer service norms that communicate the expected response times/resolution times for many common problems.  Our goal is to consistently over-deliver on our promises.

We Are Your Technology Partner For Life. Developing long-term mutually beneficial relationships is our main goal with all new clients.  We strive to be an excellent source of support that can help your business grow by making your technology as efficient and productive as possible.  We are proud to say our client retention rates are excellent; many of our clients have been with us since 2010.  We have achieved this by continually providing exceptional service, top-notch response times, and fair prices.

We Offer A FREE Initial On-Site Technology Consultation. At no cost to you, one of our senior technology consultants will spend 2-3 hours at your business to explain our services in detail.  We will first meet with you to go over your needs, goals, and frustrations.  We will then carefully analyze the current network infrastructure setup. Finally, we will provide our recommendations.  Most IT service providers just want to give you a quote.

We Guarantee Instant Peace of Mind (IPOM). We give you IPOM the minute you decide to work with us. With our IPOM service, you can rest assured that your technology is in the most capable of hands. Not only do we show you how your data is backed up and where it is backed up to; we also monitor and maintain your systems to keep them infection-free, with your network running as smoothly as possible. We worry about your technology; you worry about your business.

We Develop Solutions Tailored To YOUR Specific Needs. The needs of every customer are different.  In IT, there is no one-size-fits-all solution; so, we tailor packages to the specific needs of our customers.  We will never sell you anything that you don't benefit from.  We sit down with our clients quarterly to review short-term plans, and long-term goals.

We Don’t Put A Band-Aid On It; We Fix It! Instead of reacting and sending clients into a break-fix cycle, we identify the cause of the issue and correct the problem permanently. Then we help clients develop strategic technology goals to save time and money.  We put a big emphasis on being tenacious at resolving technical problems accurately and effectively, so the same problem does not reappear.

We Give You Thorough Documentation Of Your Systems. Many tech support providers fail to provide documentation. As a result, their clients cannot answer these basic, essential questions: What is the administrator password for my servers and computers? Where are the backups stored? What are the passwords to administer my e-mail and website accounts? When you hire Captain IT, we give you complete documentation so you are in control.

We Have The Expertise To Implement The Right Technology, The Right Way, The First Time. We have extensive experience managing enterprise-level systems for corporations in many different industries; and, we have designed complex network infrastructures for businesses that feature between 1 and 20 locations.  Furthermore, most of our technicians have university level technology degrees. That demonstrates our professionalism and commitment to excellence.

Communication Is Key. We have developed strict internal communication protocols that we enforce for all our clients.  We never close tickets without verifying the issues have been resolved thoroughly.  Furthermore, we follow up with clients via email or phone call 1-2 days after project completion. We ask clients how things are working and if they need any further assistance.  We follow through with commitments; communicate proactively if a deadline is likely not to be met.

Our Philosophy: Treat Others How You Want To Be Treated. We strive to follow through on our commitments and promises. We have strict rules about “no cutting corners.”  We are all required to go the extra mile to resolve all issues satisfactorily.  These principles have helped us become successful in our business because our clients know we always give each project our absolute best effort.

No Long-Term Contracts. We keep our clients by providing excellent service, not binding multi-year contracts that handcuff you to using us.

Top IT Services Provider For Business Needing

Managed IT Services

Grow your business and we will be there with you, every step of the way!

Cloud Computing Solutions

24/7 access to all of your information, right at your fingertips!

Cybersecurity Protection

Don’t leave your business vulnerable to ransomware attacks. Get protection now!

Data Backup & Recovery

Never lose information again with our data backup and recovery services.

VoIP Phone Systems

Never miss a call again. Get the phone features you’re gonna love!

Captain IT was the first IT company we have worked with that took the time to really understand how we operate FIRST- before implementing an IT infrastructure plan. As an enterprise which operates 24 hours a day, this has been critical in minimizing downtime while updating and improving our systems.  I also appreciate their honest and straight forward approach which does not rely on scare tactics and client horror stories to sell costly services or equipment. We have been able to work with them to develop a secure system of best practices that provides an optimal level of protection and support without huge overhead costs.

Colby Young Manager at Edge Plastics

We are happy to have met Anthony/Captain IT, they helped us implement a great network system.  Our files are now more easily shared allowing us to collaborate better with one another – improving our efficiency! The personal, one on one interaction we receive from Captain IT gives us peace of mind knowing that our computers and important files are in the hands of honest professionals. Captain IT is a personalized IT firm that provides individualized attention, they listen to our concerns and fix the problem in a matter of minutes. We feel protected and safe since switching to Captain IT. Captain IT Gives Us Peace Of Mind!

Melina Corona Owner of SKC Company

We have been using Captain IT for many years.  We have two facilities and they helped us implement a great reliable network.  We are now more secure, and our data is protected and restorable by several methods. If you are looking to add or replace add an outside IT firm look no further. Captain IT has exceeded my expectations many times over. I look at Captain IT as an extension of our team, they are just like having an on-site IT department without the daily added expense. Anthony, is much more than a Vendor; I feel he is a trusted friend.

Ron Peterson Manager at Micromold

We have worked with several IT companies before and what you do better than others is the fact that you are a “one stop shop” and for a small company like us it’s great to have someone who can buy the hardware install it all and do the software. All the while making sure it will all be not only enough but will work together. Just takes all the headache out of the Equation. Captain IT will give you personalized service and their full attention when you need it.

Randy Lincoln Owner of Maximum Turbine Support Inc.

Captain IT has been a huge help with all our IT needs. They always answer my calls live and on time! I’m glad they don’t leave me hanging or wondering for days about when I’ll get help. The team is always there, happy to assist with any questions. They are reliable and very professional about getting projects done on time. After being set up with Captain IT, my team saw a difference in our workflow.

Crystal Caparco Emmons Roof Service

Captain IT Goes Above And Beyond For Our Team!

We are extremely happy with Captain IT and knowing that my network is protected and running at optimal capacity. What I love the most is the immediate one on one customer service. It has been a tremendous help knowing that Anthony and his team is there when we need them and cares about how our system is working for us.

Marivel Zialcita MMZ LAW

When You Really Need Them, They Will Be There For You!

Captain IT’s response time to handle when we are down [rarely] is excellent and very appreciated.  When you really need them, they will be there for you!

Jeff Tanner Owner of Best Buy Auto Equipment, Inc.

About Captain IT

Captain IT is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Riverside County. Our team of talented IT professionals can solve your IT nightmares once and for all.

Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, Captain IT is here to team up with you and your company for expert support.