Here are the reasons you can depend on Captain IT to keep you and your business up and running:
Quick response – Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
Reputable – Captain IT has been around since 2003, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.
Experienced – We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
Business savvy – We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
Proactive – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
Comprehensive project management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
No geek speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.