1. Quick Response IT! We all know that’s hard to find nowadays. As your reliable computer network experts, we’re always ready to help.  We always answer our phones live, and if for some reason we miss your call, we call our clients back within 5-10 minutes (the average IT industry response time is 4-6 hours or longer). Unlike many “tech guys,” we don’t ask our clients to wait days or weeks for service. We respond to technical issues immediately. We have customer service norms that communicate the expected response times/resolution times for many common problems.  Our goal is to consistently over-deliver on our promises.
  2. We Are Your Technology Partner For Life. Developing long-term mutually beneficial relationships is our main goal with all new clients.  We strive to be an excellent source of support that can help your business grow by making your technology as efficient and productive as possible.  We are proud to say our client retention rates are excellent; many of our clients have been with us since 2010.  We have achieved this by continually providing exceptional service, top-notch response times, and fair prices.
  3. We Offer A FREE Initial On-Site Technology Consultation. At no cost to you, one of our senior technology consultants will spend 2-3 hours at your business to explain our services in detail.  We will first meet with you to go over your needs, goals, and frustrations.  We will then carefully analyze the current network infrastructure setup. Finally, we will provide our recommendations.  Most IT service providers just want to give you a quote.
  4. We Guarantee Instant Peace of Mind (IPOM). We give you IPOM the minute you decide to work with us. With our IPOM service, you can rest assured that your technology is in the most capable of hands. Not only do we show you how your data is backed up and where it is backed up to; we also monitor and maintain your systems to keep them infection-free, with your network running as smoothly as possible. We worry about your technology; you worry about your business.
  5. We Develop Solutions Tailored To YOUR Specific Needs. The needs of every customer are different.  In IT, there is no one-size-fits-all solution; so, we tailor packages to the specific needs of our customers.  We will never sell you anything that you don't benefit from.  We sit down with our clients quarterly to review short-term plans, and long-term goals.
  6. We Don’t Put A Band-Aid On It; We Fix It! Instead of reacting and sending clients into a break-fix cycle, we identify the cause of the issue and correct the problem permanently. Then we help clients develop strategic technology goals to save time and money.  We put a big emphasis on being tenacious at resolving technical problems accurately and effectively, so the same problem does not reappear.
  7. We Give You Thorough Documentation Of Your Systems. Many tech support providers fail to provide documentation. As a result, their clients cannot answer these basic, essential questions: What is the administrator password for my servers and computers? Where are the backups stored? What are the passwords to administer my e-mail and website accounts? When you hire Captain IT, we give you complete documentation so you are in control.
  8. We Have The Expertise To Implement The Right Technology, The Right Way, The First Time. We have extensive experience managing enterprise-level systems for corporations in many different industries; and, we have designed complex network infrastructures for businesses that feature between 1 and 20 locations.  Furthermore, most of our technicians have university level technology degrees. That demonstrates our professionalism and commitment to excellence.
  9. Communication Is Key. We have developed strict internal communication protocols that we enforce for all our clients.  We never close tickets without verifying the issues have been resolved thoroughly.  Furthermore, we follow up with clients via email or phone call 1-2 days after project completion. We ask clients how things are working and if they need any further assistance.  We follow through with commitments; communicate proactively if a deadline is likely not to be met.
  10. Our Philosophy: Treat Others How You Want To Be Treated. We strive to follow through on our commitments and promises. We have strict rules about “no cutting corners.”  We are all required to go the extra mile to resolve all issues satisfactorily.  These principles have helped us become successful in our business because our clients know we always give each project our absolute best effort.
  11. No Long-Term Contracts. We keep our clients by providing excellent service, not binding multi-year contracts that handcuff you to using us.